FAQ

HOW MUCH NOTICE DO YOU NEED TO CREATE A PICNIC?


We require at least 48 hours notice so we can provide the best picnic experience for you. However, we do get fully booked - especially on weekends. The more notice you can give, the better!




HOW DO I BOOK A PICNIC?


Fill out our booking form! To secure a date and booking agreement, a 50% non-refundable retainer is required on all bookings. The remaining balance is due 48 hours before your event date. We happily accept payment through PayPal.




WHAT DOES MY PICNIC INCLUDE?


We currently offer picnic packages suitable for 2-12 people that includes the below:

  • Styled picnic setting with rugs/blankets

  • Picnic table with table runner

  • Candles and/or lanterns

  • Assortment of colored pillows

  • Dinner plates, linen napkins, glassware and gold brass-look flatware

  • Custom name place cards for each guest

  • Wine opener

  • Ice water

  • Bluetooth speaker

  • Use of everything for up to 3 hours

  • Delivery, set up, pack up, + clean up

Each setup has a custumizable style and design option. You can choose between a Bohemian, Modern, Coastal, or Romantic set-up. You can also customize a design/color theme to fit your special occasion at an additional cost! Click here to learn more.




WHAT ARE THE FOOD OPTIONS?


You can purchase a cheese and charcuterie board as an add on to your picnics. Water is always provided as well. Otherwise, you are free to bring your own food and beverages!




CAN WE LEAVE THE PICNIC WHENEVER WE WANT?


If you would like to leave earlier than the arranged event time, please text or call us at least 30 minutes prior. You are responsible for all items until we are able to return to the location.




HOW DO I SELECT A LOCATION?


We can accomodate both outdoor and indoor picnic locations! While we will do our best to accommodate your location request, we ask that locations are 50 yards from vehicle access. Please keep in mind when picking a location if you will need ADA accessibility for members of your group. We are happy to deliver picnics anywhere within the Dallas/Fort Worth areas.




WHAT IS YOUR CANCELLATION POLICY?


If you need to reschedule your picnic due to weather or other unforseen circumstances, we can apply your funds to another date within the calendar year. In a non-weather related rescheduling, you must reschedule for a new date within 72 hours of your picnic, otherwise a penalty fee of $150 must be paid. If you need to cancel entirely, Uptown Picnic Co. reserves the right to retain half of the amount paid at checkout. If you book a picnic, and do not show up, Uptown Picnic Co. reserves the right to retain the entire amount paid at checkout.




WHAT IF I BREAK SOMETHING?


We are happy to clean up after you, that’s part of our service! However, if there is irreparable damage to our equipment, then an additional fee will apply.




IS ALCOHOL ALLOWED?


It is the responsibility of the client to check alcohol laws of any venue or public space being used for one of our picnics. We do not offer alcoholic beverages and are not held responsible for those who bring those items to their picnics.




WHAT PRECAUTIONS ARE YOU TAKING SURROUNDING COVID-19?


We thoroughly clean, wash, and sanitize all linens, pillows and dishware before each picnic. We are also able to offer no-contact setup and cleanup if you would prefer that - we want to make you feel as comfortable as possible! Additionally, we will be wearing masks and gloves throughout the set up and clean up process.




CAN I BRING MY DOG?


Yes! We are dog friendly and can provide water bowls and a leash stake upon request.




WHAT IF THERE IS BAD WEATHER?


Texas weather can be crazy. That said, we can always move your picnic to an indoor location! If not, we are happy to reschedule you for another date within the calendar year at no additional cost.





© 2020 Uptown Picnic Company LLC